Find answers to the questions we are most commonly asked about fraud recovery, claim eligibility, supporting evidence and the Reclaimfundz process.
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Reclaimfundz provides a secure platform where individuals can submit financial fraud claims for assessment. Our structured process helps organise case information, supporting evidence and claim documentation before review.
Yes. Completing our online assessment is free. It allows us to review the information you provide and determine whether your claim may qualify for further investigation.
We accept assessments relating to investment fraud, cryptocurrency scams, authorised push payment fraud, romance scams, pension fraud, purchase scams, recovery scams and several other forms of financial fraud.
No. Anyone can complete the claim assessment without creating an account. If you later decide to register using the same email address, your submitted claims can be linked to your new client account.
Most users complete the online assessment within 10–15 minutes, depending on how much information and supporting evidence they already have available.
Your submission is securely recorded, assigned a unique claim reference and reviewed using our qualification framework. Supporting documents are linked to your case for further review.
Yes. Every successfully submitted claim receives a unique claim reference which can be used when communicating with our team or accessing your client portal.
Yes. Once you've created a client account, additional information and supporting documents can be added to your existing claim where appropriate.
Absolutely. If you've experienced more than one unrelated fraud incident, each incident should be submitted as a separate claim to ensure accurate assessment.
Claim progress can be viewed through your secure client portal. You'll also receive notifications whenever important updates are made to your case.
Every submission is reviewed individually. Qualification depends on factors such as the type of fraud, supporting evidence, transaction information, dates and the overall circumstances of the incident.
Claims of different values may be considered. The amount involved is only one of several factors used during the qualification process.
Yes. Older incidents may still qualify depending on the available evidence, documentation and individual circumstances surrounding the case.
Reporting the incident to your bank or the appropriate authorities may provide useful documentation that supports your overall claim assessment.
Useful evidence includes bank statements, screenshots, emails, invoices, contracts, cryptocurrency transaction records and any correspondence relating to the fraud.
Common formats such as PDF, JPG, JPEG, PNG, DOC and DOCX are accepted when uploading supporting documentation.
Yes. After registering or logging into your client portal you can provide additional documentation when requested or whenever new evidence becomes available.
Submit whatever information you have. Even basic transaction details or communications may help establish the circumstances surrounding your case.
The portal allows you to monitor claim progress, upload additional documents, review notifications and update your personal information.
Yes. Multiple claims submitted using the same registered email address can be managed from a single client account.
Yes. When you register using the same email address used during your claim submission, your existing claims can be linked to your new client account.
Yes. Reclaimfundz uses secure authentication, encrypted password storage, CSRF protection, server-side validation and other security measures designed to safeguard client data.
Absolutely. Passwords are never stored in plain text. They are securely hashed using modern password hashing algorithms before being saved.
Only authenticated users can access their own accounts. Permission controls ensure clients can only view claims associated with their own profile.
No. Completing and submitting your initial assessment through Reclaimfundz is completely free.
No. Your assessment is reviewed before any discussion regarding services or next steps. You will always be informed before making any decisions.
No payment information is collected as part of the initial assessment process. Sensitive financial information is only requested when genuinely required for your case.
You can use the password reset feature on the login page to securely create a new password for your account.
Ensure your files are supported formats such as PDF, JPG, PNG, DOC or DOCX and do not exceed the maximum upload size. If the issue continues, contact our support team.
Reclaimfundz is designed to work with modern versions of Chrome, Edge, Firefox and Safari on desktop and mobile devices.
Please contact our support team with a description of the issue, including screenshots if possible, so we can assist you promptly.
If you couldn't find the answer you're looking for, our team is ready to assist you. Whether you have questions about your claim, documentation or the assessment process, we're only a message away.